Shipping & returns

Shipping & returns

Shipping

Every keepsake is made to order. Most orders are produced and shipped within 3–5 business days, with delivery times depending on your location. Free shipping applies to orders over $75.

Returns on personalised items

Because each item is personalised just for you, we can’t accept returns or exchanges for a change of mind — this is standard for custom, made-to-order goods. Please check your live preview carefully before you order.

If something’s wrong

If your order arrives damaged, defective, or different from the design you approved, we’ll remake or refund it. Just email us within 14 days of delivery with a photo and we’ll make it right.